Grievance Redressal
A clear escalation channel for unresolved RXOPD.COM complaints, privacy concerns and service disputes.
X10 TermsPublished
X11 PrivacyPublished
X12 RefundPublished
X13A Medicine PolicySeparate legal copy requires legal approval
X13B Medicine ReturnMedicine return copy is not invented by Pharmacy UI
X14A Delivery PolicySeparate legal copy requires legal approval
X14B Seller EligibilityOperational eligibility remains backend-authoritative
X15 AgreementsPublished shared agreement copy
How to raise a grievance
- Describe the issue clearly and identify the relevant RXOPD account, booking, transaction, provider or ticket reference when available.
- Use the official grievance email: support@rxopd.com
- Do not include passwords, OTPs or unnecessary sensitive documents in an ordinary email.
- RXOPD may request identity verification before disclosing or changing protected account, health, payment or verification information.
Escalation and remedies
RXOPD will review grievances according to the nature of the issue, applicable law, platform records and any relevant provider or payment evidence. Nothing in this process limits statutory rights or remedies available under applicable law.
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Last updated: 10 September 2026