Refund & Cancellation Policy
General cancellation and refund principles for eligible RXOPD.COM paid services.
1. Eligibility
Refund or cancellation eligibility depends on the service, payment state, provider fulfilment status and any service-specific terms shown before payment. A completed clinical/professional service is generally not treated the same as an unfulfilled booking or failed transaction.
2. Failed or duplicate transactions
Where a payment fails, is duplicated, or is debited without a corresponding successful RXOPD service record, RXOPD may verify the payment gateway and internal transaction records before determining the appropriate reversal or refund action.
3. Booking or service cancellation
Cancellation windows and provider-specific conditions may vary. Any applicable fee, non-refundable amount or refund eligibility should be shown in the relevant service workflow when available.
4. Processing time
Approved refunds are returned through the permitted payment method or settlement path. Bank, card, UPI or payment-provider processing times may apply after RXOPD initiates the refund.
5. Disputes
For a payment dispute, contact RXOPD support with the transaction reference, account identifier and service details. Do not share OTPs, passwords or full card credentials.
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Last updated: 10 September 2026