User & Provider Agreements
Core agreement terms for patients/users and participating healthcare providers.
X10 TermsPublished
X11 PrivacyPublished
X12 RefundPublished
X13A Medicine PolicySeparate legal copy requires legal approval
X13B Medicine ReturnMedicine return copy is not invented by Pharmacy UI
X14A Delivery PolicySeparate legal copy requires legal approval
X14B Seller EligibilityOperational eligibility remains backend-authoritative
X15 AgreementsPublished shared agreement copy
User / Patient Agreement
- Use accurate identity and contact information and keep credentials secure.
- Use healthcare information responsibly and seek qualified professional care for medical decisions.
- Respect provider, staff and platform rules and do not misuse prescriptions, reports, bookings or QR credentials.
- Authorise RXOPD to process information necessary to provide the requested platform service, subject to the Privacy Policy.
Provider Agreement
- Maintain truthful professional, registration, licence, location and contact details.
- Provide services only within applicable professional and legal authority.
- Keep patient information confidential and use RXOPD records only for authorised care/operations.
- Do not manipulate bookings, reviews, advertisements, referrals, billing, prescriptions, reports or verification evidence.
- Cooperate with verification, audit, correction and suspension processes required for platform integrity.
Electronic acceptance
Where RXOPD presents an agreement, consent or confirmation inside a registration, onboarding, booking, payment or service workflow, proceeding with that workflow may record the user’s electronic acceptance together with the relevant account, timestamp and technical audit data.
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Last updated: 10 September 2026